ABOUT
SECURITY
Multi-Factor Authentication
In an effort to keep your financial information safe and to keep the bad guys out, RVR Bank will be implementing Multi-Factor Authentication for access to NetFirst Internet Banking and the RVR Mobile App. This extra layer of security will replace your security question and instead use a one-time code to grant access to your banking.
Frequently Asked Questions
What is Multi-Factor Authentication?
Multi-Factor Authentication is a way to secure your login by asking you to authenticate your session through a method outside of NetFirst Internet Banking or RVR mobile by either a phone call, a text message, or an authentication app called Duo Mobile. This would be a method that you, and only you, have access to and can prove legitimate access to your financial data.
What do I need to do?
Once activated, upon login you will need to add your authentication method. It can be a landline phone that you receive a phone call, a cell phone that can receive a call or a text message with a code to enter, or Duo Mobile authentication app where you can receive a push notification to authorize the session. After you have been authenticated, you will be logged in successfully.
What if I don’t want to put in a code every time?
For trusted devices, like your personal unshared computer or mobile phone, you can choose the Remember Device within NetFirst Internet Banking or the RVR Mobile app to forgo the authentication on that device.
Can I have multiple ways to authenticate?
Yes! Once the first method is created, you can either set up an additional method right away, or you can set one up later from the Manage Profile section of the Menu under Devices. Having a second method will give you a dropdown to choose which method when you need to authenticate. You can also call the Bank and ask for an online representative to remove methods you no longer have access to.
Note: RVR Bank does not encourage sharing of login credentials with anyone other than yourself. If you have someone else who accesses your account, we advise them to create their own login or you can add them as a subuser to your account with their own login under the Manage Profile section under the menu.
What do I need to look out for?
With the multi-factor authentication enabled, what you will want to look out for is authentication calls or messages when you are not trying to login to your online banking. If you receive one of these phone calls or text message codes and you are not trying to login, you are in the process of being hacked. Do not share any codes sent to you or approve any sessions. RVR Bank will never ask for this information from you as we don’t need it to assist you with your account. If you receive these prompts, we would encourage you to change your username and password so whatever information is out there no longer works.
RVR.BANK
RVR Bank’s website is more secure with our .bank domain name. We’ve put together this helpful guide to help answer questions you may have.
What is .Bank?
.Bank is an industry-specific project that aims to make banking websites more relevant, more specialized and more secure. The .bank domain is only open to banks that are verified by their regulator. You cannot obtain this domain if you are not a bank. This alone should give customers a level of confidence that they are accessing a legitimate bank website.
Why .Bank?
.Bank is a trusted, verified, more secure and easily identifiable location on the Internet for the global banking community and the customers it serves. The .Bank gTLD (generic top-level domain) has enhanced security requirements that exceed that of most existing and new gTLDs like .com, .net, .org, etc. gTLDs are one of the categories of top-level domains maintained by the Internet Assigned Numbers Authority for use in the Domain Name System of the Internet. A top-level domain is the last label of every fully qualified domain name.
Why .Bank Exists
Bank websites are unique in that they provide a portal into sensitive information and allow bank customers to gain access to their account information and conduct transactions. Bank websites have heavy security requirements and banks need to continue to manage risks so they protect their customers and themselves. .Bank gives banks the opportunity to register an industry-specific URL, not to mention the added security measures that come with it.
Added Security Measures
The following added security features, while not fool-proof, are intended to add another layer of protection and assurance for your customers that they are safe using your .bank site:
- Because the .bank domain is fTLD* verified and authenticated, phishing, spoofing, internet scams and malicious emails that target bank customers should be reduced.
- Each .bank domain requires this verification, as well as mandatory re-verification every 2 years.
- .Bank requires and uses Domain Name System Security Extensions (DNSSEC). In short, DNSSEC ensures that Internet users are landing on participants’ actual websites and not being misdirected to malicious ones.
- Any .bank website also must be SSL (secure socket layer) encrypted. This means that you’ll see https at the start of our website, and the fact that it’s showing in green, means that it’s an “extended validation” SSL Certificate, offering the highest level of encryption during your visit to our site.
RVR.BANK allows us not only new marketing and branding opportunities, but also the enhanced security controls that exceed those of most existing and new top-level domains. We now have a bank-specific domain!
*The fTLD was formed by the ABA and Financial Services Roundtable in 2011. Their mission is to operate gTLDs to enable verified members of the banking and insurance communities to meet security, technology and business needs arising from the Internet Corporation for Assigned Names and Numbers’ (ICANN) introduction of new gTLDs. fTLD also operates .bank and ensures it is governed in the best interests of banks and their customers.
CARD MANAGEMENT
RVR Bank is dedicated to providing you with the tools you need to protect yourself from potential fraud with our Card Management features.
With our Card On/Off feature, you can deactivate or activate your Visa debit card the moment you discover it is missing. Simply log in to NetFirst Internet Banking or RVR Mobile to turn your card off to stop all future transactions on your card. Once your card has been found, you can turn it back on and start using it right away!
And with Card Alerts, you can be notified by either text or email for any approved, declined or both types of transactions that occur on your Visa debit card. This will help keep you aware of any transactions that you did not make. To sign up for Card Alerts, simply log in to NetFirst Internet Banking and click on “Manage Alerts” or call (402) 721-2500 to have one of our representatives set it up for you.
SECURITY LINKS
Onguard Online
OnGuardOnline.gov is the federal government’s website to help you be safe, secure and responsible online.
The Federal Trade Commission manages OnGuardOnline.gov, in partnership with a number of other federal agencies. OnGuardOnline.gov is a partner in the Stop Think Connect campaign, led by the Department of Homeland Security, and part of the National Initiative for Cybersecurity Education, led by the National Institute of Standards and Technology.
Learn how to be safe, secure and responsible online at http://onguardonline.gov.
Online Security Links
We believe that shopping online should be as worry free as possible, that’s why RVR Bank has joined forces with Visa and is a proud participant in the “Verified by Visa” program.
For our customers that don’t carry a Visa card, we also have security in place for your MasterCard as well.
